Delete your Zielor account
Draft: some details are still missing and are marked below. This page is not indexed until they are filled in.
This is an English translation for convenience; only the German version (Zielor-Konto löschen) is legally binding.
Last updated: 2026-11-06
You can delete your account for Zielor, the exam preparation app by Kevin Gabeci, Kejvi Xhelilaj, at any time. One account works in the app on Android, iPhone and iPad and in the web app at zielor.app, so deleting it in one place deletes it everywhere.
In the App
Android, iPhone and iPad: open the "Account" tab and, under "Privacy", tap "Delete account". If your account has a password, enter it. Then tap "Delete my account".
Web app at zielor.app: sign in, open "Account" and then "Privacy and data". Under "Delete my account", tick "I understand that this deletes my account and my data", enter your password if your account has one, and click "Delete my account".
The deletion takes effect at once and cannot be undone. We send a last email to your address to confirm it.
Without the App
If you cannot use the app, write to contact@zielor.de from the email address of your account and ask us to delete it. If you write from another address, we may ask you to show that the account is yours before we delete it. We answer within one month.
What We Delete
When you delete your account, we lock it at once and sign you out on every device. At the same time we delete on our server:
- your email address, your password and your links to Sign in with Apple or Google,
- your learner profile: goal, exam, exam date, federal state and the language of explanations,
- your placement results, your practice, papers and mock exams with your answers, letters and results, the AI examiner's gradings and feedback, the transcripts of your recordings and any recording whose grading is still running,
- a waitlist entry with the same email address, together with its record of consent.
The app deletes your account's data on the phone, tablet or browser you delete it from at once. The web app deletes it in other browsers as soon as they connect to our server again. Voice recordings from speaking practice stay on your device and are deleted from it when you leave the speaking screen.
What We Keep, and for How Long
| Data | How long |
|---|---|
| The remaining account record, without your email address | deleted for good after 7 days |
| Backups of our database | the deleted data disappears from them no later than 30 days after that |
| Your individual answers to tasks with fixed solutions, as task statistics | kept with no link to you or your account |
| Invoices and accounting records | up to ten years, where tax and commercial law require it |
| Server logs with IP address | 7 days |
| Emails you sent us | until the matter is settled, three years at most |
| Internal notifications to our team, which name only the number of the account | until we delete the message |
Details are in our privacy policy, sections 7.5, 8 and 11.
Subscriptions Are Not Cancelled Automatically
Deleting your account does not end a subscription you bought in an app store. Please cancel it there as well:
- Google Play: in Google Play under Payments and subscriptions (https://play.google.com/store/account/subscriptions), or with "Manage in Google Play" in the app before you delete your account.
- App Store: in your Apple Account settings on your iPhone or iPad.
Google and Apple handle these payments themselves. They keep their own records of your purchases under their own privacy policies, and we cannot delete those records.